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Anytime Anywhere Access
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By providing Anytime Anywhere access to an organisation's information systems, employees can be productive from virtually any location. For example, because Big Picture's Office Anywhere is entirely web-based, it can be used in any location where internet access available. As some form of internet access is usually to hand in any location - be it Broadband, Wireless Internet Access or GPRS/3G - means that it can be used practically anywhere.
Office Anywhere is not dependent on specific VPN software on your machine which means that it can be used on virtually any computer with an internet connection (e.g. in an internet café, or if using a computer on a customer's site). This is very useful in situations where you don't have access to or are unable to use your own computer.
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Collaborative Work
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Organisations are much more effective when their employees work in teams thereby leveraging a variety of available skills and back-up resources. This form of collaboration can, however, be a challenge if members in the team are working in disparate locations or whose role requires that they are continually on the road.
A Mobility Solution provides the technology for employees to collaborate closely despite the fact that they may work in geographically different locations.
This allows, what are effectively, 'virtual teams' to be dynamically created from groups of appropriately skilled employees. These teams can be formed either to collaborate on a specific task or to work together longer term in the delivery of a solution or service.
With the online collaboration facilities in Office Anywhere, an organisation can use the power of teamwork to achieve high levels of responsiveness and effectiveness.
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Self Help and Development
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As employees spend more of their time working remotely, there is a risk that they become isolated and out of touch with new developments, or product and service offerings within the organisation. Through the use of intranet resources and online learning facilities, they can continue to keep themselves up-to-date with the latest news and development and to engage in a continual process of self-development and training.
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Enhanced Customer Relationships
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Sales and account management personnel are much more effective when they build strong relationships with their customers. To do this they will invariably be either with their customers or out of the office between meetings with their customers. Access to Customer Relationship Management (CRM) and Customer Support Systems are critical to ensuring that they are:
- Fully up-to-date with all the organisations interactions with the customer (e.g. order status, potential problems, support cases etc)
- Allow updating of these systems in real time to ensure maximum responsiveness with Customer Opportunities and Issues
- Collaborating with other employees in satisfying the needs of the Customers.
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Attracting and Motivating Talented Employees
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The flexible working opportunities offered by a mobility solution can have a significant impact on the attraction and motivation of talented employees.
According to a compensation survey of 1,400 Chief Financial Officers, conducted by Robert Half International, 46% said telecommuting is second only to salary as the best way to attract top talent. However, 33% said telecommuting was the top draw
According to Dow Chemical: Administrative costs have dropped 50% annually (15% of which was attributed to commercial real estate costs.) Productivity increased by 32.5% (10% through decreased absenteeism, 16% by working at home and 6.5% by avoiding the commute.)
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